Fundraising Standards Board
The Fundraising Standards Board (FRSB) is the authorized body
for the self-regulation of fundraising in the UK. The Pain
Relief Foundation is a member of the Fundraising Standards
Board. The FRSB is open to all fundraising organisations
and members agree to adhere to the highest standards of good
practice with their fundraising, and their stated Fundraising
Promise. Members will demonstrate membership of the scheme
by using the scheme logo on all fundraising materials. By
participating in the scheme charities are advertising commitment
to best fundraising practices and to giving the public the
comfort of a 'safety net' provided by a robust complaints
system.
Our Fundraising Promise
The Fundraising Standards Board's Fundraising Promise is a commitment
made to the public by members of the Fundraising Standards Board
scheme. It has been compiled in consultation with fundraisers
and the public and is based on six key pledges that centre on
honesty, accountability and transparency. The Fundraising Promise
represents a commitment to the highest standards of good practice,
and to ensuring that all fundraising activities are open, legal
and fair.
The Pain Relief Foundation is a member of the Fundraising Standards
Board (FSB) self regulatory scheme. The FSB, supported
by the members, work together to ensure that organisations that
are raising money for charity from the public, do so honestly
and properly.
As members of the scheme, the Pain Relief Foundation follows the
Institute of Fundraising Codes of Fundraising Practice and comply
with the key principles embodied, both in the Codes and this
promise.
We also agree and promise donors, that we shall at all times
be committed to the highest standards of practice, to ensure
that all of our activities are open and fair and that we shall
be honest and legal.
We are committed to working to the highest standards of
practice at all times.
We promise donors that we will comply with the FRSB Codes
of Fundraising Practice and do all that we can to ensure that
fundraisers and volunteers will at all times comply with the
Codes and with this Promise.
We comply with the law, health and
safety and the environment. We will not put
unfair pressure on anyone to make a donation.
If you don't want to make a donation, we
will respect your decision. We require anyone
fundraising on our behalf to clearly identify
themselves as one of our representatives.
We are honest and open and do not make false or exaggerated
claims. We do what we say we are going to do and don't pretend
to do things that we can't. We will answer any reasonable questions
you have about our fundraising activities and costs. Please contact
us for information, visit our website or see our Annual Report.
We are clear and give clear details about how you can make
a gift. If you make a regular gift and you want to cancel it,
we will carry out your cancellation instructions as soon as possible.
We are clear about what we do and how your gift is used for the
effective support of our beneficiaries.
We are fair and respect the rights, privacy and dignity
of each of our supporters and beneficiaries and conform with
the Data Protection Act. We will only use your personal information
for the purposes stated and for which you have given your consent.
If you tell us that you don't want us to contact you in a particular
way (e.g. by telephone) we won't do it.
We are reasonable and responsible and will be careful not
to use any images or words that cause distress or offence.
We make sure that our events are well run and meet health and
safety and environmental requirements and we avoid causing any
nuisance, damage or disruption. We won't use excessive emotional
arguments to make you feel guilty about not giving to us.
We are accountable and should you be unhappy about anything
we have done while fundraising, you can write to us and complain.
We have a complaints procedure and we will acknowledge your complaint
within 7 days and commit to dealing with the matter within 30
days. A copy of our procedure is available on request and if
we are unable to resolve your complaint, we accept the authority
of the FRSB to make a final adjudication.
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